Frequently Asked Questions (FAQs)
1. How long does delivery take?
Orders are usually processed within 1–3 business days and delivered within 3–7 business days, depending on your location. Remote areas may take slightly longer.
2. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) on eligible orders.
Please ensure you are available to receive your order, as repeated refusals may lead to restriction of COD services.
3. How can I track my order?
Once your order is shipped, you will receive a tracking ID via email/SMS.
You can use it on our Track Order page to check your delivery status.
4. What is your return policy?
We offer a 14-day return policy. Returns are accepted only if:
- The item is defective, damaged, or incorrect
- The product is unused and in original condition
Please refer to our Return & Refund Policy for full details.
5. Do you offer installation services?
Yes, we provide professional installation services in Nagaland.
You can book an appointment through our Installation Service page or contact us directly.
6. Can I cancel my order?
Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.
7. What if I receive a damaged or wrong item?
Please contact us within 24 hours of delivery with clear photos or an unboxing video. We will review and resolve the issue as quickly as possible.
8. Do you deliver all over India?
Yes, we deliver across India. Delivery time may vary depending on your location.
9. Are your products compatible with all vehicles?
Some products are universal, while others are vehicle specific.
We recommend checking the product description carefully or contacting us before purchase.
10. How can I contact you?
You can reach us at:
📧 Email: etukwaruuu@gmail.com
📞 Phone / WhatsApp: +91 69090 61304
📸 Instagram: @Smartcar_care_
📍 Location: Nagaland, India
We typically respond within 24–48 hours.
Still Have Questions?
If you need more help, feel free to contact us — we’re here to assist you.